South University Physician Performance Discussion


It is common knowledge that medical care is expensive. The actual provision of care by clinical staff is difficult to manage, as it is labor-extensive. Since it is based on the medical model, physicians are the main drivers of care, hence costs.  

Review the dashboard example below:
Consider the following scenario:
You are appointed as the Chief Business Intelligence Officer of a healthcare organization. To contain healthcare costs, you are instructed to develop an operational dashboard to collect measures of physicians’ performance. Discuss in general terms the dimensions to monitor and measure. Analyze how costs, operations, and customer satisfaction could affect your physicians’ performance.