Golden Gate University San Francisco Automation in Healthcare Insurance Paper


  • Topic – Exploring issues of automation in Healthcare Insurance and how it impacts quality of Healthcare”
  • Problem, Gaps – Too much automation, No human interaction, loss of emotions & helplessness, No options for resolutions, increase in customer complaints and customer satisfaction, higher resolution time.
  • What will the paper address – Gaps and what categories should be automated and what shouldn’t be automated?

Assuming that the above content is the scope of the PHD, articulate the purpose of the proposed research and its benfits.