Assessment 2 Instructions: Health Care Professional Feedback

Present a health care problem analysis proposal to a practicing health care professional, obtain feedback, and gain approval for the data review project. Negotiate changes to the project scope, focus, or execution based upon the professional’s feedback. Submit the revised and approved proposal with an addendum summarizing the feedback received.

The ability to articulate the potential impact of a project in a concise manner to project stakeholders can impact the successful implementation of any change initiative. The successful outcome of a project depends upon your ability to communicate effectively and to prepare for meetings with important stakeholders.

This assessment is crucial to the success of your health care problem analysis proposal. It provides an opportunity to refine your project proposal and to incorporate feedback from a practicing health care professional. The feedback meeting represents an opportunity for either a one-time or ongoing contact with the practicing health care professional. The health care problem analysis project is designed to add value to a selected health care organization while addressing your professional development goals. 

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate proficiency in the following course competencies and assessment criteria:

• Competency 1: Evaluate problems in health care organizations, and apply tools to improve quality and outcomes.
  • Negotiate changes to project scope, execution, or focus, based on feedback solicited from the health care professional. 
  • Obtain approval for a proposed project.
• Competency 2: Analyze foundational elements of the U.S. health care system. 
  • Identify the appropriate health care professional in an organization from whom to seek approval for a proposed project.
  • Present a project proposal to the selected practicing health care professional. 

Preparation

To successfully complete this second course assessment, you will:

• Integrate faculty member feedback and update your health care problem analysis proposal. 
• Conduct background research on the prospective health care organization.
  • Identify an appropriate health care professional within the organization from whom to seek approval for the proposed project.
    • Consider individuals with the requisite decision-making authority who are best able to provide guidance and recommendations. 
  • Within the organization, be sure to identify a first and second choice health care professional for feedback. 
• Review the Practicing Health Care Professional Meeting and Project Approval Guide [DOCX] before contacting the selected health care professional. 
  • The information provided in this document will help you to prepare for the meeting, present the health care problem analysis proposal, and obtain approval for the project from the health care professional. The resource document provides guidance, recommendations, and examples that are crucial for successful completion of this assessment.
• Research best practices for professional communication and feedback as part of your interview preparation.
• Reflect upon your experience in human services and health care administration relevant to the proposed project. Based on the ACHE competencies, is the proposed project realistic?
• Prepare a list of questions to ask the selected health care professional. The Practicing Health Care Professional Meeting and Project Approval Guide offers guidance in preparing questions.

Instructions

During the meeting with the practicing health care professional on the health care problem analysis proposal, you are expected to complete all of the following:

• Present the proposal to the selected practicing health care professional and actively solicit feedback. Do take notes, as the feedback you receive will be placed in an addendum as part of the assessment.
• Negotiate changes to project scope, focus, or execution, based upon the health care professional’s feedback. 
  • Note:  Plan to arrive at the meeting with proposed performance indicators related to the identified health care issue. However, remember that these may change for a variety of reasons based upon the health care professional’s feedback. For example, the indicators you identified may not be included in the organization’s data sets. Or the individual may advise that different indicators may be more helpful. It is your responsibility to verify, discover, or redefine the performance indicators before proceeding with the project. Using the same performance indicators as the organization will make the final data comparison much easier.

After the meeting, you are expected to complete all of the following: 

• Revise the proposal based upon the health care professional’s feedback.
  • Please ensure that any negotiated revisions to the proposal meet the course requirements. For example, human subjects research is outside the scope of this course.  
• Obtain approval for the proposed data review project from the health care professional.
  • Ensure the revised proposal is a collaborative effort between you and the health care professional that meets organizational requirements, such as confidentiality.
  • Be sure to consider your role and responsibilities with the health care professional during fulfillment of the data review project.
• Submit the revised, signed copy of the proposal as the deliverable for this assessment.
  • Include the client’s signature, title, and contact information.
  • Include an addendum summarizing any relevant categorical feedback offered by the health care professional.
  • Scan the entire revised proposal, including the signature page, and attach the file in the assessment area for Assessment 2. 

Resources: Tool/Framework

• Byrnes, J. (2015). Measure quality to create value. Healthcare Financial Management, 69(3), 100–101.
• Capella University’s Health Care Administration Undergraduate Library Research Guide.
  • Please consult this guide as needed to conduct independent research on course topics. This resource will direct you to scholarly, peer-reviewed, and authoritative resources.
• Grimmer, K., Lizarondo, L., Kumar, S., Bell, E., Buist, M., & Weinstein, P. (2014). An evidence-based framework to measure quality of allied health care. Health Research Policy and Systems, 12, 1–10.
• Presentation of Data | Transcript.
• van Schoten, S., de Blok, C., Spreeuwenberg, P., Groenewegen, P., & Wagner, C. (2016). The EFQM model as a framework for total quality management in healthcare: Results of a longitudinal quantitative study. International Journal of Operations & Production Management, 36(8), 901–922.
• Resources: Organizational Systems and Culture
• Flynn, R., & Hartfield, D. (2016). An evaluation of a frontline led quality improvement initiative: Barriers and facilitators to its success as part of a new quality management framework. Leadership in Health Services, 29(4), 402–414.
• Narang, R., Polsa, P., Soneye, A., & Fuxiang, W. (2015). Impact of hospital atmosphere on perceived health care outcome. International Journal of Health Care Quality Assurance, 28(2), 129–140.
• Peled, R., Porath, A., & Wilf-Miron, R. (2016). Improving the quality of primary care by allocating performance-based targets, in a diverse insured population. BMC Health Services Research, 16, 1–6.
• Rafferty, A. M., Philippou, J., Fitzpatrick, J. M., Pike, G., & Ball, J. (2017). Development and testing of the ‘culture of care barometer’ (CoCB) in healthcare organisations: A mixed methods study. BMJ Open, 7(8), 1–9.
• Wilde-Larsson, B., Inde, M., Carlson, A., Nordström, G., Larsson, G., & Rystedt, I. (2014). Implementation of patient-focused care: Before-after effects. International Journal of Health Care Quality Assurance, 27(7), 594–604.