• Assessment 3 Instructions: Data Collection and Analysis
• Apply a selected tool to an identified health care problem, analyze the qualitative and quantitative results, and provide evidence-based recommendations to address the problem based on analyses performed. Include a minimum of two visual data displays (charts, graphs, et cetera).Health care has become a data-driven industry that practices evidence-based decision making. Whether the issue is clinical or financial, health care leaders are expected to analyze problems using logic, established tools, and data. Effective leaders engage team members in the problem resolution process, encouraging a wide variety of perspectives. Once the problem is clearly defined, the health care leader is responsible for selecting an appropriate, established framework or tool with which to analyze the problem. Research, critical thinking, and team collaboration are important facets of problem solving.Health care organizations have finite resources, so the solving of problems must take place within the confines of the organization’s available resources. In this assessment you will practice estimating the cost of one recommendation and determining whether implementing the recommendation is realistic for a specific health care organization. You will apply a simple cost benefit analysis and make a recommendation. Cost benefit analysis is another important skill for health care leaders, and this assessment provides an opportunity for you to demonstrate critical thinking skills.This assessment also provides the opportunity to reflect upon the industry and organizational contexts before engaging in application of a tool for problem analysis. You will consider the organization’s setting with respect to level of care, mission, strategy, operations, and culture. Moreover, you will think critically about legal, regulatory, ethical, and risk management operational issues that relate to the selected problem. Let’s get started.Demonstration of Proficiency
  By successfully completing this assessment, you will demonstrate proficiency in the course competencies through the following assessment scoring guide criteria:
  • Competency 1: Evaluate problems in health care organizations, and apply tools to improve quality and outcomes. 
    • Provide rationale for the selected problem analysis model or tool.
  • Competency 3: Construct evidence-based health care management recommendations in compliance with personal and professional values and legal, regulatory, and ethical considerations.
    • Construct evidence based recommendations which may include ethical, legal, regulatory, and organizational standards.
  • Competency 4: Analyze records and reports based on established benchmarks and organizational goals and performance.
    • Analyze date relative to internal and external benchmarks.
  • Preparation
    As you prepare to complete this third course assessment, consider the organizational context. How does analysis of the problem align with the organization’s vision, mission, strategy and financial viability? Using numbers and organizational considerations, you will explain why the organization should or should not proceed with the recommendation.Instructions
    This assessment consists of three parts.Data Presentation
    In this part of the assessment, you will apply the selected tool to the problem and produce a minimum of two visual data displays (charts, graphs, et cetera). Examples of tools you might include are:
  • Cost Benefit Analysis: Excel spreadsheet, converted into 2–3 worksheet tabs, graphs, or other visual display format.
  • Compliance Assessment: 3 major criteria converted into 3 separate pie charts or other graphic display format.
  • Lean Analysis: The percent of variance by major factor converted into 2–3 trend lines.
  • Note: At a minimum, provide a cost benefit analysis of the recommendation. Quantitative and Qualitative Analysis of Data
    In this part of the assessment you will analyze the collected data relative to benchmarks. Provide discussion as to whether the selected benchmarks are internal to the organization, external industry benchmarks, or a combination. Be sure to include a short summary of observations. Note: If the problem requires an additional tool, such as a compliance audit tool, you may include more than one discussion of the results. Evidence-Based Recommendations
    In this final part of the assessment, provide evidence-based recommendations that will help to address the identified problem. Be sure to support your recommendations with references to current, scholarly, and/or authoritative sources. Also include an explanation as to why the recommendations are feasible for this particular organization. For example, one recommendation might be to offer a new service line.  Even though the new service may not generate an immediate profit, it might serve to draw additional patients into the network.Additional Requirements

Resources: Quality Tools and Analysis

• Conger, M., Knuth, M., & McDonald, J. (2014). Creating a culture for value measurement. Healthcare Financial Management, 68(8), 54–60, 62.
• Devaraj, S., Ow, T. T., & Kohli, R. (2013). Examining the impact of information technology and patient flow on healthcare performance: A theory of swift and even flow (TSEF) perspective. Journal of Operations Management, 31(4), 181–190. 
  • Not much research exists on the relationship between information technology investment and health care organizations’ financial performance and patient care outcomes. This older article is an exception.
• Presentation of Data | Transcript.
• Roper, K. O., Sedehi, A., & Ashuri, B. (2015). A cost-benefit case for RFID implementation in hospitals: Adapting to industry reform. Facilities, 33(5/6), 367–388.
• Russell, R. S., Johnson, D. M., & White, S. W. (2015). Patient perceptions of quality: Analyzing patient satisfaction surveys. International Journal of Operations & Production Management, 35(8), 1158–1181.
• Spence, J., & Seargeant, D. (2015). Service line analytics in the new era. Healthcare Financial Management, 69(8), 44–47.

Resources: Organizational Recommendations

• Ibom, D., &  Soni, P. (2015). Containing cost of care: Healthcare as a business. Academic Forum Conference, 16–28.
• Lamb, K., Needy, K. L., Ries, R., & Mahajan, V. (2014). Project quality metrics inside and outside the capital facilities delivery industry. Proceedings of the Annual Conference of the American Society for Engineering Management, 1–9.
• Longenecker, C. O., Longenecker, P. D., & Gering, J. T. (2014). Why hospital improvement efforts fail: A view from the front line. Journal of Healthcare Management, 59(2), 147–157.
• Sedevich-Fons, L. (2014). Financial indicators in healthcare quality management systems. Total Quality Management Journal, 26(4), 312–326.
• Shoemaker, P., & York, J. (2017). Medicare’s quality initiatives present new management challenges. Healthcare Financial Management, 71(1), 54–63.
• Resources: Additional Resources for Further Exploration
• Moving Your Career Forward As you progress in this course, take some time to reflect on how to move your career forward. Review one of the following Capella Career Center resources and complete the corresponding activity. If you are:
  • Building your career in your current organization, watch Strategies to Reach That Next Career Step [Video].
  • Changing careers, watch Career Change: Strategies for Getting From Here to There [Video].
    • Resources ? Career Change: Strategies For Getting From Here to There [PDF] provides the supplemental resources mentioned in the video.
  • Seeking a new position now or planning to in the future, review the Effective Job Search Strategies ? Introduction [Video] and complete the activities in the workbook: Job Search [PDF]
  • After reviewing the selected resource, consider something you learned from the resource that will help you proactively address challenges and develop strategies for mitigating them. Consider trading ideas about solutions with a trusted colleague who is also working to move his/her career forward.